GEORGE TOWN · PENANG · MALAYSIA
Careful Attention
to Watches That Matter
A small studio dedicated to the quiet work of keeping timepieces in order. Hands, markers, precious metal cases, and a postal programme for owners elsewhere in Malaysia.
What We Attend To
Three programmes developed for specific aspects of watch care. Each is carried out at the bench with the same level of attention, regardless of the piece's age or provenance.
Replacement of Worn Hands and Markers
A bench service for hands or indices affected by age, oxidation, or minor accidents. Hand bushings are checked, bent hands straightened where feasible, and lume residue conserved on request. The original dial is preserved without refinishing.
- Calibre-appropriate hand references
- Loose hour marker securing
- Photographic record for owner's file
- Dial removed only where necessary
Watch Drop-Off and Collection Programme
For owners at a distance from the studio. An insured courier arrangement with intake documentation, photography on receipt and return, and a written estimate before any work begins. Suitable for owners in Kuala Lumpur, Johor, Sabah, Sarawak, and elsewhere.
- Insured courier handling
- Reference and serial documentation
- Written estimate prior to bench work
- Paired with any chosen bench service
Solid Gold and Precious Metal Case Care
A specialist programme for solid gold, white gold, platinum, and related alloys. The studio favours conservation over aggressive refinishing — particularly on vintage references where material thickness matters. Owners receive a written record and a note on future care intervals.
- Stress point inspection
- Light polishing along original lines
- Bezel, pusher, and crown tube attention
- Written record of all work carried out
Why Owners Come to Cempakamy
A few things that tend to matter to people who care about their watches.
Unhurried Inspection
Each piece is examined at length before any work is proposed. Nothing proceeds without a written estimate and the owner's agreement.
Conservation Over Alteration
The studio's preference is to preserve original surfaces and patina rather than refinish. Owners who value originality find this approach suits their priorities.
Written Records Throughout
Intake, condition notes, work carried out, and return condition — each step is documented and shared with the owner as part of standard practice.
Accessible from Across Malaysia
The postal drop-off programme means owners outside Penang can engage the studio without travelling. Courier costs are handled transparently at cost.
Transparent Pricing
Prices are stated clearly for each programme. There are no hidden additions. If additional work is identified, a separate estimate is submitted before proceeding.
Secure Handling
Pieces in the studio's care are stored in a controlled environment. Owners receive photographic documentation of condition at both intake and return.
Cempakamy HOROSHOP · GEORGE TOWN
Have a Watch That Could Use Attention?
Reach out with a description of the piece and what you have noticed. The studio will respond with an honest assessment and a written estimate at no charge.
Frequently Asked Questions
How do I send my watch to the studio from outside Penang?
Will the original dial be refinished or cleaned?
What happens if additional work is found during inspection?
How long does the studio typically hold a piece?
Is the Precious Metal Case Care programme suitable for vintage pieces?
What payment methods are accepted?
Visit Us in George Town
47 Persiaran Gurney, 10250 George Town, Pulau Pinang
Send an Enquiry
Studio Details
Telephone
+60 4-2298 5641Studio Address
47 Persiaran Gurney
10250 George Town
Pulau Pinang, Malaysia
Studio Hours
Tuesday – Saturday: 10:00 – 18:00
Sunday: 11:00 – 15:00 (by appointment)
Monday: Closed